01
Reputation management
Respond to new Google reviews in the customer’s language, surface risk quickly and turn recurring complaints into an action list.
- Language-aware reply drafts
- Negative-review holds and alerts
- Review themes and service issues
Thailand
Know what your market is doing.
We measure what a customer can find out about you before they choose you — your Google profile, your reviews, the competitors beside you, and whether an AI answer names you. Then we help you run it: replies, a booking page, and a review card for your counter.
For any business selling something expensive, bought on trust, from a stranger — clinics and dentists, vets and garages, lawyers, accountants and home services.
42% say they are unlikely to use a business that never replies.
That is active customer loss, not a missed opportunity. We turn your reply gap, public reviews and competitor activity into a practical monthly briefing your team can act on.
22,116businesses measured
16,958profiles in Thailand
7trades across 4 markets
The service
Clear intelligence. Useful action.
Not another social media agency. We help you understand what customers are saying, what competitors are offering and which creative patterns are worth testing.
02
Competitive intelligence
See where you stand against nearby rivals on reviews, rating movement, offers, prices, search visibility and patient or customer sentiment.
- Offers and advertised pricing
- Competitor review themes
- Monthly “what changed” briefing
03
Creative intelligence
Understand which public creative patterns are attracting attention, then receive concepts your own team or agency can produce.
- Image-led versus text-led
- Discount, proof and urgency
- Concept boards
04
AI visibility
When someone asks Google or an AI assistant to recommend a business, we check whether you are named, who is named instead, and which pages the answer relies on.
- Mention rate across tested prompts
- Competitors recommended instead of you
- The sources the answer cites
05
Your own booking page
Customers book at any hour, including the hours nobody answers the phone. It reads opening hours from your Google profile, so it can never contradict what a customer sees on Google.
- A Book button on your Google profile
- Hours that always match Google
- 94% of claimed Thai profiles leave it empty
06
The reception review card
Tap or scan, and it goes straight to your Google review form. No screen in between, and no filtering of who gets to write one.
- NFC and QR on a counter-top card
- Counted per day, never per person
- The monthly report shows how much it was used
AI search
When someone asks AI, are you in the answer?
68% of Google searches now end without a click. More and more, the answer arrives before the click does, and that answer names a shortlist. If you are not on it, you are not in the conversation.
Asked on Google, Thailand, 25 August 2026
“โบท็อกซ์ พัทยา คลินิกไหนดี” “Which Pattaya clinic is good for botox?”
Five clinics were named, in order.None of them paid to be there. Each was picked from what the web already says about them, and every other clinic in Pattaya was absent from the answer.
It cited six sources to build that answer.
4pages the clinics own (treatment and branch pages, not homepages)
2third-party listicles, one site cited twice
Every other clinic in Pattaya is absent from that answer. We run these checks monthly in Thai and English, show you who is named instead, and report exactly which pages the answer cites, because those are the pages worth building.
What we will not claim. Nobody can guarantee placement in Google’s AI answers, ChatGPT or Perplexity, and we will not pretend otherwise. We measure whether you appear, improve the public evidence those systems draw on, and show you the change month by month.
A sample market view
What a client sees in the briefing.
4.21★sample business rating, last 90 days
0%owner replies in the sample
34own offer posts reviewed
81competitor offer posts observed
Find the gap before you spend more.
A typical brief does not stop at “post more.” It shows that the clinic’s recent rating had fallen, review flow had slowed, replies were absent, and competitor offers were appearing more frequently.
It also separates what is known from what is not: public activity is observable; paid reach and private conversion data are not.
Example wording captured“โปรแกรม Vital Glow ครั้งแรก เพียง 99.- (ปกติ 500.-)”
First-visit price anchored against the regular price. We record the wording, mechanic, conditions and observable engagement.
First-visit price anchored against the regular price. We record the wording, mechanic, conditions and observable engagement.
Why review replies matter
We put a number around the opportunity.
42%say they are unlikely to use a business that never replies to reviews
+16.4%relative lift in conversion-oriented actions when 100% of reviews are answered versus none
+4.1%approximate lift for each additional 25 percentage points of reviews answered
0%guaranteed uplift promised by us without your own baseline data
100%of your reply coverage, timing and risk queue made visible in the monthly scorecard
The benchmark is evidence, not a promise.
SOCi analysed 31,326 Google Business Profiles, 4.9 million reviews and 18 industries. Its study found that replying to 100% of reviews was associated with 16.4% higher conversion-oriented actions than replying to none. Those actions are things such as calls, website clicks and direction requests.
That is a useful market benchmark, but it is not a clinic-specific causal guarantee. Our job is to establish your starting point, improve the response system, and show what changes alongside your own Google Business Profile actions when that data is available.
What we track for you Reply coverage · median time to reply · unanswered risk reviews · competitor response gap · rating and review movement · Google Business Profile actions where access is provided.
Sources: SOCi, The State of Google Reviews and Street Fight Magazine’s independent summary. Benchmark data covers 2015–2022 and multi-location businesses; actual results vary.
Simple monthly plans
Start with the problem you can see.
All plans use public data. No long contract, fake reviews or access to your ad account.
Respond · most businesses
See the market, answer every review
฿4,900 / month
For businesses where reviews matter and nobody has the time to manage them properly.
- Monthly brief on five nearby rivals
- Offers, prices and movement
- Review position and customer themes
- Every new Google review answered in the customer’s language
- Risk holds, alerts and review workflow
- Monthly action report
Compete
Be the business the AI names
฿9,900 / month
For businesses that want to hold the recommendation as search turns into answers rather than links.
- Everything in Respond
- Google Business Profile management: link, phone, hours, services and categories kept correct
- Your search terms, calls and directions read every month, and kept past Google’s six-month window
- AI search visibility, tracked on a fixed prompt set in Thai and English
- Which rivals are named when you are not
- Creative pattern analysis
- Exact wording and offer mechanics
- Thai and English copy directions
Add-ons
Take bookings, and have a page to send them to
฿2,500 / month each
For clinics losing enquiries after hours, and for the 61.3% of Thai clinics with no website at all.
- Booking engine. Patients book from your Google profile or a link you send, all night and at weekends. Nothing to install and no account to create.
- Bound to your real doctors, rooms and opening hours, so it cannot offer a slot you do not have
- Landing page. One page per treatment and location, with your real prices, practitioners and hours
- The link your Google profile points at. On a district-level question we measured, 20 of the 29 sources behind the AI answer were Google profiles and 9 more were the website taken off them
- Thai and English on both
Both are free if you commit, until 30 September 2026. Sign twelve months and the booking engine and a landing page are included at no charge for the whole term. Sign six and you choose one of the two, free for all six. After the term they are ฿2,500 a month each, and you can drop either at the end of any month.
Creative intelligence, not publishing
We show what is worth testing.
If image-led posts repeatedly attract more public engagement than text-heavy posts on the same page, we report that as a testable attention signal. We do not call it conversion without your enquiry or booking data.
Compare the format
Less wording and more imagery versus more wording. Single treatment versus multi-offer. Human proof versus polished product imagery.
Read the offer
Discount-led, price-anchored, bundle, urgency, first-visit, seasonal or benefit-led. We show the actual wording and how the offer works.
Give your team a starting point
Concept boards and Thai/English copy directions for your designer, internal team or agency to produce.
Keep the boundary clean
We never post on your behalf, manage your social accounts, run your ads, hold your budget or control your campaign settings.
Built for high-value local services
The same questions apply across the sector.
If customers compare you online before they book, the same intelligence is useful. The data changes; the operating questions do not.
Clinics and aesthetic medicine: offers, reviews, treatments and patient confidence
Doctors and surgeons: reputation, trust signals and high-value enquiry themes
Dentists and vets: service complaints, pricing patterns and local search
Specialist providers: any business where one customer is worth more than a low-margin transaction
Free sample brief · no commitment
Start with a brief on your own business.
We prepare a sample competitor and reputation brief using public data, then arrange a time to walk you through it. If it is not useful, that is the end of it.
- Your Google rating, your review themes and the reviews nobody has answered
- Up to five nearby competitors, with the offers and prices they are running
- What customers praise and complain about, in their own words
- Where you appear when someone searches your main treatments
- Whether AI search names you when someone asks for your service locally
What we will not do
Public data only. We never buy, sell or post reviews.
We do not need your ad account, your budget or any patient records.
We cannot promise rankings or placement in an AI answer. We measure and report where you stand.
Start with one useful report
Let the market make the introduction.
We can prepare a sample competitor and reputation brief for your business using public data, then discuss what should be monitored every month.
098 094 5795